Imagine my delight when I received a prompt response from Marks and Spencer with a delightfully apologetic letter and £35 of gift vouchers. Naturally, like a scratchcard winner, I spent all £35 on roasted vegetable count on us lasagnes, in the hope of repeating my success several times over.
The unexpected rewards of complaining have proven rather addictive. I am not an anti-complaining type of person, but I am rather a lazy person so I tend to compose elaborate letters of complaint in my head but rarely get round to sending them. The satisfaction I got from complaining to Marks and Spencer, however, has spurred me on to address some grievances I have with Virgin Mobile and Asda. The Virgin Mobile email was quite sensible but I'm not sure that the red wine I'm sipping hasn't made my Asda complaint a little too colourful: 'Despite my having very small hands...'
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